Contact Information and Legal Notice

Contact Information and Legal Notice

Updated: September 7, 2026

The Merchant

Rivelo
Company established in Quebec, Canada

Email: support@shoprivelo.ca
Website: shoprivelo.ca

Our full mailing address is available upon request via email.

Customer Service

We respond in French and English, Monday to Friday, within 1 to 2 business days.

The Product

Rivelo distributes a pulsed light (IPL) hair removal device for home use, model T18B, in Canada.

  • Health Canada Medical Device License: MDL 111939
  • FDA 510(k) Clearance: K251176, Class II
  • Manufacturer: Shenzhen Mlay Intelligent Technology Co., Ltd., Shenzhen, China

These authorizations can be publicly verified on Health Canada's MDALL registry and the FDA database.

Prices and Currency

All prices displayed are in Canadian Dollars (CAD). Applicable taxes are calculated and displayed at checkout.

Returns and Cancellations

Due to the nature of the product — a personal skin-use device — we do not accept returns of opened or used devices, except in the case of a manufacturing defect.

If your device has a defect covered by the warranty, please contact us first to obtain return authorization. No packages received without prior authorization will be processed. Shipping costs for returns are the responsibility of the customer.

Important. This policy is communicated to you before your purchase, in accordance with Quebec's Consumer Protection Act. By placing an order, you confirm that you have read it.

Warranty

Each device is covered by a manufacturer's warranty of 1 year from the date of purchase.

This warranty is in addition to the legal warranty provided by Quebec's Consumer Protection Act, which states, among other things, that goods must be fit for normal use for a reasonable period. Our terms of sale do not limit or replace these rights.

Health Warning

Rivelo sells a device for home use. We are neither a clinic nor a medical office, and we do not provide medical advice. Results vary from person to person. Read contraindications carefully before any use and consult a healthcare professional if in doubt.

Intellectual Property

All content on this site — texts, images, logos, and graphic elements — belongs to Rivelo or is used with permission. Any reproduction without prior written agreement is prohibited.

Governing Law

These terms are governed by the laws of the province of Quebec and applicable Canadian federal laws. Any dispute falls under the jurisdiction of Quebec courts.