Return and Refund Policy

Return and Refund Policy

Effective as of September 11, 2026

Opened or Used Devices

Due to the nature of the product—a personal skincare device—we do not accept returns of opened or used devices, except in cases of manufacturing defects.

Defective Device

If your device has a defect covered by the warranty, please contact us at support@shoprivelo.ca with a video of the issue to obtain return authorization. No packages received without prior authorization will be processed. Shipping costs for returns are the responsibility of the customer.

Damaged or Undelivered Package

If your package arrives damaged, or if it is marked as delivered but you have not received it, please contact us within 7 days of the stated delivery date. We will open an investigation with the carrier and find a solution with you.

Warranty

Each device is covered by a 1-year warranty from the date of purchase. This warranty is in addition to the legal warranty provided by the Quebec Consumer Protection Act, without limiting or replacing it.

Important. This policy is communicated to you before your purchase, in accordance with the Quebec Consumer Protection Act. By placing an order, you confirm that you have read it.

Contact Us

support@shoprivelo.ca — response in French or English, Monday to Friday, within 1 to 2 business days.